How to Change User Email Addresses

Updating a user’s email address in Uncountable is a straightforward process handled through the User Administration page. Follow the steps below to ensure a smooth transition to a new email address.

Note: Only admins can change user email addresses or access the User Administration page.

Steps to Change a User’s Email Address

1. Access the User Administration page: Select your name from the navigation bar, then select “User Administration”.
2. Locate the User: Select the “User Listing” tab and use the listing to search for the user whose email you want to update.
3. Select “Change User Email”: Once you locate the user, click the “…” menu next to their name. From the menu, select the “Change User Email” option.
4. Enter the New Email Address: In the modal that appears, type the new email address for the user and click “Change Email” to save.

Additional Notes

• The updated email will now be used for login and notifications.
• Ensure the new email is valid and accessible to the user before saving the changes.
• If the user does not receive an email confirmation, they should check their spam folder or contact their Uncountable representative for assistance.