Due to several factors, users may occasionally experience platform slowness. In order to resolve these issues quickly, we’ve outlined the steps you can take to assist our engineering team in investigating the problem.
Reporting Platform Slowness
If you encounter slowness on the platform, please follow these steps to gather the necessary information:
- Provide the URL: Share the exact URL of the page where the slowness is occurring.
- Include the Timestamp: Note the exact time the slowness occurred, including your time zone.
- Capture Network Load Details
- Right-click on the page and select Inspect.
- Navigate to the Network tab.
- Refresh the page or repeat the action causing slowness.
- Sort the network data by Time and take a screenshot of this information.
